Privacy Policy
Last updated September 15, 2026
This policy has not been reviewed by an attorney.
HitchPilot is a product of Toolwright LLC.
Who we are
This policy is from HitchPilot, the software that independent trailer rental businesses (“operators”) use to run their yards. When you book a trailer, the operator is a separate business: your rental contract is with that operator, they own the trailer and hand you the keys, and HitchPilot processes your information on their behalf and its own to run the booking.
What we collect when you rent
Your name, phone number and email; the dates and times you book and any add-ons; a photo of your driver’s license, together with what our AI check reads off it (full name, date of birth, license expiry date, issuing state and a confidence score), which is stored on your booking for the operator to look at; whether you confirmed your insurance covers a towed trailer and, optionally, a photo of your insurance card; your confirmation that your tow vehicle fits the trailer and, optionally, what you plan to haul; the name of the person picking up, if not you; your drawn signature on the rental agreement; the condition photos you take at pickup and return; the time you ticked the texting box at checkout; and payment details, which go directly to Stripe (we never see your full card number). We also keep the text messages and emails sent to you about the rental, and the messages you text back to us.
What we collect from operators
Business name, phone, email, pickup address and instructions, trailer details and photos, hours, website content, and the Stripe account identifiers needed to route payouts. Login passwords are stored only as salted hashes.
Why
To run the rental: confirm bookings, send the texts and emails described in the Terms, place and release deposits, settle damage or late fees under the agreement you signed, and give the operator the records they need. License photos, insurance confirmations and condition photos exist to protect both sides if something goes wrong. We do not sell personal information and do not use it for advertising.
Who sees it
The operator you rent from sees everything about your rental. Beyond them, six companies run the parts of the service we do not run ourselves: Stripe processes payments, Twilio delivers the text messages, Resend delivers the email, Anthropic provides the AI that reads the photo of your driver’s license and the text messages you send in, Vercel hosts the site, and Neon runs the database the records are stored in. Each handles the data under its own privacy terms. What the AI reads off a license is stored on your booking so the operator can check it before the trailer leaves the yard, and a question you text in is passed to the AI so it can draft the answer that comes back to you. Nobody outside that list gets your information: we do not sell it, we do not use it for advertising, and we do not hand it to any other company. HitchPilot staff can see records to support operators and keep the service running, and we share data with authorities when the law requires it.
Cookies
A login cookie for operators, the session cookie that keeps them signed in; and a small cookie that remembers how you first arrived at a booking site (for example from a QR code or a Facebook listing) for 30 days so the operator knows what works. No third-party advertising cookies.
How long
Photos of a driver’s license and of an insurance card are kept for up to 90 days after the rental ends, then deleted. Booking records, signed agreements and the condition photos taken at pickup and return are kept while the operator’s account is active, because they are the evidence for deposits, damage and disputes; some records are kept longer where tax or law requires it. When you use a booking site your IP address is recorded so that we can rate limit new accounts, logins and bookings and stop abuse; it is deleted 24 hours after your last request. Operators can ask us to remove records that are no longer needed, and you can ask the operator or us to correct or delete your information where the law gives you that right. When you sign a rental agreement we also record the IP address your device connected from and the browser it reported, and that record is kept with the signed agreement as proof of who signed it.
Texting consent
Phone numbers entered at checkout are used only for transactional messages about that rental: the confirmation, the pickup instructions (which may carry the lockbox code for the operator’s yard), a return reminder, a late notice, a note if the dates change, an optional review request after a clean return, and a reply if you text a question back. Reply STOP to opt out at any time, HELP for help, and START if you later want the messages again. We keep a record of opt-outs. Expect about 3 to 6 texts per rental. Message and data rates may apply. We never sell or share your mobile number with third parties for their marketing; it is used only to run your rental.
Children
You must be 18 or older to rent through HitchPilot. We do not knowingly collect information from anyone under 18.
Contact
Privacy questions or requests: use the contact page. For anything about a specific rental, contact the operator named on your booking page. Changes to this policy will be posted here with a new date.