Terms of Service
Last updated September 27, 2026
These terms have not been reviewed by an attorney.
HitchPilot is a product of Toolwright LLC.
1. What the platform is
HitchPilot (“we”, “us”) is software for independent trailer rental businesses. Each business that uses it (an “operator”) gets a booking website, e-signed rental agreements, automatic text and email messages, deposit handling and a dashboard. When you rent a trailer through an operator’s site, your rental contract is with that operator, not with HitchPilot. We provide the tools; the operator owns the trailer, sets the prices and terms, and hands you the keys.
2. Renters
When you book, you agree to the operator’s rental agreement shown at checkout, which you sign electronically. You confirm that the information you give (name, phone number, email, driver’s license photo, insurance confirmation, tow-vehicle confirmation) is accurate and yours to give. Your electronic signature has the same effect as a handwritten one. Payments are processed by Stripe on behalf of the operator; deposits, late fees and damage charges are set by the operator’s agreement, and HitchPilot only carries them out as the software.
3. Text messages and email
By ticking the text-message box at checkout you agree to receive transactional text messages about your rental: a booking confirmation; pickup instructions, which may include the lockbox code; a return reminder before the trailer is due back; a late notice if the trailer is not back on time; a notice if the rental dates change; an optional review request after a clean return; a reply if you text a question back; a cancellation notice if you cancel your booking; a short confirmation when we receive your text. Message frequency depends on your rental. Message and data rates may apply. Reply STOP to any message to opt out and HELP for help; opting out may mean you have to get pickup details from the operator directly. We do not send marketing texts. Booking confirmations may also be sent to the email address you give.
4. Cancellations
You can cancel a booking yourself from your booking page until the pickup time, or contact the operator named on your booking page and ask them to cancel it. The cancellation rule is the one in the rental agreement you sign at checkout: free cancellation until 24 hours before pickup, no refund of the rental charge inside that window. When an operator cancels, on its own and not at the renter’s request, a booking that was paid through the site, HitchPilot refunds the rental charges taken on the site, including any extension charges added along the way, and drops the deposit hold at the same time. Stripe returns it to the card used; when it shows up is between Stripe and the card issuer, not something we control.
5. Deposits and holds
The deposit shown at checkout is a hold on your card, not a charge: the money is not taken, it is set aside on the card so the operator knows it is there. The hold is placed shortly before your pickup rather than at booking, so it is not sitting on your card while you wait for the rental to start. On a rental long enough that the hold would expire before the trailer is back, we renew it automatically, because the card networks, not HitchPilot, decide how long an authorization lives. The operator releases the hold once the trailer is back in the yard and they have checked it over. These terms set no release deadline, and we never release one on a schedule of our own; an authorization we are no longer renewing can still lapse on the card network’s own clock. If the operator keeps part of the deposit for damage, or a late fee is withheld from it, the amounts come from the operator’s rental agreement you signed at checkout, and HitchPilot only carries them out as the software.
6. Operators
An operator account is for a real rental business. You are responsible for your listings, prices, rental agreement terms, insurance, taxes, licenses, the condition of your trailers, and for treating renters fairly and lawfully. You may only text or email renters through HitchPilot about their rentals. Card payments run on your own Stripe account under Stripe’s terms; the HitchPilot fee, when one applies, is described on the pricing page and is taken from the rental charge. Nothing on the pricing page is a guarantee of bookings.
7. Acceptable use
Don’t use HitchPilot to break the law, to rent to someone you know is not licensed or insured, to send unwanted messages, or to interfere with the service or other operators. We may suspend accounts that do. Operators can put renters on a do-not-rent list; HitchPilot does not decide who an operator rents to.
8. Availability and changes
We aim to keep HitchPilot running around the clock but cannot promise uninterrupted service. We may change features, prices for new customers, or these terms; material changes will be posted here with a new date, and continued use after that means you accept them.
9. Liability
HitchPilot is provided as is. To the extent the law allows, we are not liable for indirect or consequential losses, for the condition or availability of any trailer, for an operator’s or renter’s conduct, or for amounts beyond what the operator paid HitchPilot in the twelve months before a claim. Nothing here limits liability that cannot be limited by law.
10. Contact
Questions about these terms: use the contact page. Questions about a specific rental go to the operator named on your booking page. See also our Privacy Policy.